Welcome to Callesta Skincare Private Limited. These Terms and Conditions govern your use of our website (www.callesta.com) and the purchase of our products. By accessing or using our site, you agree to be bound by these terms in accordance with applicable Indian laws. If you do not agree, please do not use our website.
1. Company Details
Legal Entity: Callesta Skincare Private Limited
Email: care@callesta.com
Website: www.callesta.com
Registered Office: F-114, GLS Crown Avenue, Sector-92, Gurgaon-122505
Operating in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000.
2. Eligibility
To place an order or use our services, you must be 18 years of age or older and capable of entering into a legally binding agreement under Indian law. By using this site, you confirm that you meet these requirements.
3. Product Information
We make every effort to display our products accurately, including descriptions, ingredients, and usage guidelines. However, minor variations in packaging, color, or texture may occur due to screen differences or supplier updates.
All products are intended for personal use only and not for resale.
4. Pricing and Payment
- All prices are listed in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
- Prices and promotional offers are subject to change at any time without prior notice.
- Payments can be made through secure payment gateways integrated on our website (e.g., Razorpay, Paytm, credit/debit cards, UPI, etc.).
- By completing a purchase, you authorize Callesta Skincare Private Limited to process and collect payment through these gateways.
5. Order Processing and Delivery
We aim to dispatch all confirmed orders within 2–5 business days. Delivery timelines may vary depending on your location, courier partner, or external factors such as weather conditions or logistical delays.
Callesta Skincare Private Limited is not liable for any delays once the product has been handed over to the courier partner.
6. Return, Replacement & Refund Policy
For hygiene and safety reasons, we do not accept product returns or exchanges once delivered.
However, a replacement will be provided only in the following cases:
- The product is damaged or leaked upon arrival.
- You receive a wrong or used product.
To qualify for a replacement:
- The issue must be reported within 24 hours of delivery.
- You must provide photos or videos clearly showing the damage, wrong item, or leakage.
- Email your complaint to support@callesta.com with order details and supporting evidence.
Refunds are not provided under any circumstances.
Failure to report the issue within 24 hours makes the claim ineligible for replacement.
7. Intellectual Property Rights
All materials on this website, including text, graphics, images, logos, product information, and designs, are the intellectual property of Callesta Skincare Private Limited and protected under Indian copyright and trademark laws.
Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
8. User Responsibilities
By using our website, you agree:
- To provide accurate, current, and complete information during checkout.
- Not to use the website for fraudulent, unlawful, or harmful purposes.
- Not to attempt to gain unauthorized access to our systems or interfere with website functionality.
9. Limitation of Liability
Callesta Skincare Private Limited shall not be held liable for:
- Any indirect, incidental, or consequential damages arising from the use or misuse of our products or website.
- Any allergic reactions, irritations, or side effects; users are advised to perform a patch test before full use.
- Delays in delivery beyond our control.
Use of our products and website is entirely at your own risk.
10. Privacy and Data Protection
We value your privacy and handle your personal data in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
Please refer to our Privacy Policy for details on how your information is collected, stored, and protected.
11. Governing Law and Jurisdiction
These Terms & Conditions are governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in India.
12. Modifications
Callesta Skincare Private Limited reserves the right to modify, update, or replace any part of these Terms & Conditions at any time without prior notice.
Continued use of the website constitutes your acceptance of the revised terms.
13. Contact Us
For questions, concerns, or complaints, please contact:
📧 care@callesta.com
🌐 www.callesta.com
🏠 A-154, 1st floor, Dwarka sector 8, New Delhi – 110075